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Technical Support

Welcome to the Aditi Infotech Technical Support section

Please contact us for any technical support/query.

E-mail : support@aditiinfotech.org,   adiinfongp@gmail.com
Telephone : (+91 712 2427355)
Our technical support hours are
Monday-Saturday : 10:00 am to 6:00 pm (Indian Standard Time)
Please be sure to include the following information:
1. Organization name
2. License serial number
3. The steps taken to cause the problem
Please review our Tech Support Terms and support information.
Tech Support Terms:

1. Technical Support for software distributed by Aditi Infotech is provided to all the clients under
    current maintenance license through email, phone, online and personal visit if required.
2. Technical support is available Monday-Saturday (excluding holidays) 10:00 am 6:00 pm (IST).
Technical Support covers the followings issues:
1. New Installation and activation of software issues
2. Re-installation and re-activation of software issues
2. Hardware locks licensing issues
3. Explanation of software / Instruments features and processes
5. Explanation of software / Instruments warning and error messages
6. Queries regarding data import and conversion
7. Queries regarding Modeling and data processing
8. Queries regarding Printing and plotting of outputs.
9. Guidance for obtaining open source data / Free available data.
10. Project-specific assistance
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